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Our Privacy Policy

Privacy & cookies.

How Dimobi Childrens Disability Trust collects, uses and protects the personal information of the children, young people, families, volunteers and supporters who use our services.

Review of this policy We keep this Policy under regular review. This policy was last updated in September 2026.

Privacy, Cookies, Confidentiality & Safeguarding Policy

Dimobi Children Disability Trust · Registered Charity No. 1170582

At Dimobi Children Disability Trust, trust, dignity, safety, safeguarding and confidentiality are at the heart of everything we do.

We support children and young people up to the age of 25 with autism, learning disabilities, SEND and complex needs, alongside their parents, carers and families across Manchester.

We are committed to protecting personal information and handling it lawfully, fairly, securely and respectfully.

Information We Collect

We may collect information through:

Our website and online forms
Emails and telephone enquiries
Referrals
Registration and consent forms
Activities, programmes and events
Surveys and questionnaires
Newsletters
Donations
Employment, volunteering and placements
Social media communications

Information may include names, addresses, contact details, dates of birth, emergency contacts and information necessary to provide appropriate support.

Where necessary, we may also process sensitive or special category information, including information relating to:

Health
Disability and SEND
Ethnic background
Additional or communication needs

We will only collect information that is relevant and necessary.

How We Use Your Information

We may use information to:

Provide support and services
Assess and manage referrals
Deliver activities safely
Communicate with children, young people, parents and carers
Work appropriately with professionals
Process donations and registrations
Monitor and improve our services
Meet funding and reporting requirements
Recruit staff, volunteers and placement students
Protect children and vulnerable people
Meet legal, regulatory and safeguarding responsibilities

We will only process personal information where we have an appropriate lawful basis under applicable UK data protection legislation.

Confidentiality

We respect the privacy and confidentiality of every child, young person and family who places their trust in Dimobi.

Information is only accessed by authorised staff, trustees, volunteers or professionals where they have a legitimate need to know.

However, confidentiality has limits where someone's safety is at risk.

Where there is a safeguarding concern, relevant information may be shared with appropriate agencies where necessary and lawful to protect a child, young person, vulnerable adult or another person from harm.

Safeguarding

The safety and wellbeing of children, young people and vulnerable adults is our highest priority.

Where we have concerns about abuse, neglect, exploitation or serious harm, we will follow our safeguarding procedures.

Information may be shared with appropriate organisations, including Children's Social Care, the police, health professionals or other safeguarding agencies, where necessary and lawful.

Safeguarding information may be shared without consent where there is an appropriate legal basis to do so.

If someone is in immediate danger, call 999.

Children's Privacy

Children and young people have a right to privacy, dignity, safety and protection of their personal information.

We take additional care when collecting and using children's information and consider their age, understanding, communication needs and individual circumstances.

Appropriate consent will be obtained where required.

Sharing Your Information

Dimobi Children Disability Trust will never sell or rent your personal information.

We may share relevant information with trusted professionals, local authorities, schools, health services, funders, service providers or other organisations where necessary to deliver services, meet legal obligations or safeguard someone.

Where possible, information used for monitoring, evaluation and funding purposes will be anonymised.

Protecting Your Information

We take the security of personal information seriously.

Information may be stored securely electronically or in paper records. Access is restricted to authorised individuals who require the information to carry out their responsibilities.

We take reasonable organisational and technical measures to protect information from:

Unauthorised access
Loss or theft
Accidental disclosure
Misuse
Alteration or destruction

Storing and Deleting Information

We only retain personal information for as long as necessary for the purpose for which it was collected and in accordance with relevant legal, contractual, safeguarding and regulatory requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Ask what personal information we hold about you
Request a copy of your information
Correct inaccurate information
Request deletion where applicable
Request restriction of processing
Object to certain uses of your information
Withdraw consent where we rely on consent
Request transfer of information where applicable

You can also make a Subject Access Request to ask for a copy of personal information we hold about you.

Please contact us at info@dimobitrust.org.uk.

Privacy and Cookies

What Are Cookies?

Cookies are small files placed on your computer, phone or other device when you visit a website.

They can help a website function properly, remember preferences and provide information about how visitors use the website.

How We Use Cookies

Our website may use cookies for purposes such as:

Essential website functionality
Remembering website preferences
Contact and registration forms
Newsletter subscriptions
Surveys
Understanding how visitors use our website
Improving website performance and accessibility

Where required, non-essential cookies will only be used in accordance with applicable consent requirements.

Analytics and Third-Party Cookies

We may use trusted third-party services, including website analytics tools, to help us understand how visitors use our website.

These services may use cookies or similar technologies. Where legally required, these technologies will not be activated until appropriate consent has been provided.

Visitors can manage their cookie choices through our website's cookie controls and/or their browser settings.

Marketing

We may send newsletters, service information or updates where we have an appropriate lawful basis.

Where consent is required, you can withdraw that consent at any time.

Photographs and Videos

We may take photographs or videos during activities and events for appropriate reporting, publicity or promotional purposes.

Where required, appropriate consent will be obtained before identifiable photographs or videos of children and young people are published.

The safety, dignity and privacy of children will always be considered before images are used.

External Links

Our website may contain links to websites operated by other organisations.

Although we aim to provide appropriate and useful links, we do not control external websites and cannot guarantee their content, security or privacy practices.

Visitors should review the privacy policies of external websites before providing personal information.

Website Security

Users must not knowingly introduce viruses, malware or other harmful material to our website or attempt to gain unauthorised access to our website, servers or systems.

Suspected criminal activity may be reported to the appropriate authorities.

Complaints

If you are concerned about how we have collected, stored, shared or used your personal information, please contact us so we can investigate your concern.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Contact Us

For questions about privacy, cookies, confidentiality, safeguarding or your personal information, please contact:

Dimobi Children Disability Trust · Registered Charity No. 1170582 · Email: info@dimobitrust.org.uk

Our Commitment

Your information. Your dignity. Your safety. Our responsibility.

Dimobi Children Disability Trust is committed to protecting every child, young person and family we support and ensuring their information is handled with care, confidentiality, dignity, respect and security.

© 2026 Dimobi Children Disability Trust. All rights reserved.

Questions? Email info@dimobitrust.org.uk - we're happy to help.

Questions? Email info@dimobitrust.org.uk - we're happy to help.

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